Last updated: 18th September 2025

At Marsh Crafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you shop with us.

This policy applies to UK customers only, as we currently sell and deliver only within the United Kingdom.

1. Who We Are

This website is operated by Nikki Scott, trading as Marsh Crafts, a sole trader registered in the United Kingdom.

Contact details:
📧 Email: marshcrafts@mail.com

📞 Phone: 07980 951930
🏠 Address: The Marsh, Sugden, Telford, Shropshire, TF6 6NA, United Kingdom

2. Information We Collect

When you shop with us, we may collect the following personal information:

Contact details (name, billing/delivery address, email, phone number)

Order details (products purchased, payment method, delivery address)

Payment information (processed securely by third-party providers such as PayPal or Stripe – we do not store full payment card details)

Website usage data (cookies, IP address, browsing activity)

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders within the UK

Communicate with you about your purchases, returns, or enquiries

Provide customer support

Improve our website and services

Comply with UK legal, tax, and accounting obligations

We will never sell or share your personal information with third parties for marketing purposes.

4. Sharing Your Information

We may share your information only with:

Payment providers (e.g., PayPal, Stripe) to process payments securely

Delivery companies (e.g., Royal Mail, UK couriers) to deliver your orders

Professional services (such as accountants, where legally required)

Legal authorities if required by law

5. Cookies

Our website may use cookies to improve your browsing experience (e.g., remembering your basket, measuring site traffic). You can disable or delete cookies in your browser settings if you prefer.

6. Your Rights (UK Customers Only)

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request corrections if your data is inaccurate

Request deletion of your personal data (where applicable)

Object to or restrict certain processing of your data

Withdraw consent where we rely on consent (e.g., marketing emails)

To exercise these rights, contact us at marshcrafts@mail.com
.

7. Data Retention

We will keep your personal data only for as long as necessary to:

Fulfil your orders

Meet UK legal, tax, or accounting requirements

After this, your data will be securely deleted.

8. Security

We take reasonable steps to protect your personal data against loss, misuse, or unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.